Organisation or Network?

I really am concerned at the Labour Party and its organisation. Recent experience, whether it concerns policy engagement or admin, suggests that the Party is still a monolithic, controlling body rather than the sum of its parts. Policy submissions require detective work just to establish where to submit them, covering swathes of issues under abstruse categories. The submissions then disappear into a black hole from which no feedback returns. On admin, the Party/NEC seems to be all about bureaucracy rather than stimulation, expansion or engagement. I recently paid to go to Conference but have still no ticket or programme despite apparently passing muster weeks ago - my money has been taken, of course. Every charity, cinema or festival does better with ticketing than this - because they treat the paying public as customers. On the other hand, as Members, we are still not in the 21st century. Social networks are so simple to create today, so why is the Labour Membership not one social network, engaging with one another, facilitated by the Party, instead of being kept in the dark as to which of our neighbours may be like-minded? Top-down seems to be the order of the day, whether in admin or engagement or policy - this is unhealthy, inefficient and demotivating. If things are this bad with 200,000 members and Ed is hoping for 500,000, it is time surely to loosen the Party's stays and join the new digital world?